If you cannot find your Welmi subscription in the App Store (iPhone) or Google Play (Android) Subscriptions list, your payment may have gone through our online checkout instead of through the app stores. In this case, we cancel your subscription manually on our side. A subscription can also be missing from these lists for other reasons, so please check the cases below first.
Note: This applies to your Welmi Pro subscription (the recurring plan that gives access to the app). The Welmi AI Bundle (Body Scan + AI Health Report) is a one-time purchase and does not need to be cancelled — it stays on your account permanently.
First, please check the stores
Before contacting us, do a quick check — this is the fastest path for most customers, and most Welmi subscriptions are in one of these lists:
iPhone: Settings → [your name] → Subscriptions → look for Welmi. Android: Google Play → profile icon → Payments and subscriptions → Subscriptions → look for Welmi.
If you see Welmi in one of these lists, you can cancel it yourself in under a minute: - How to cancel on iPhone - How to cancel on Android
If Welmi is not in either store
First, rule out these common cases:
On Android, you're signed in to Google Play with a different account. Purchases appear only in the Google account that paid for them. Open Google Play and tap your profile icon at the top right to see which account is active. If you have more than one account, switch to the other one and check Payments and subscriptions → Subscriptions again. You can also open play.google.com/store/account/orders in a browser and sign in with each of your Google accounts.
You paid inside the Welmi app. Inside the app, you can pay for a subscription only through the App Store on iPhone or Google Play on Android. On Android, the plans screen that asks for your card during sign-up is the Google Play payment window, even if it doesn't feel like a store purchase. So the subscription is in the store account you used at the time. See the point above.
You bought the AI Bundle. The Bundle is a one-time purchase, not a subscription. On iPhone, you can find it in your Apple purchase history: go to reportaproblem.apple.com and sign in with your Apple ID. See What you get with the AI Bundle (and what you don't).
You never finished subscribing. If the purchase was not completed, no free trial or subscription was started. You stay on the free plan, and nothing will be charged.
If you paid on our website
A few hints that this is your case:
You paid on a web page that you opened from a link or an ad, not inside the Welmi app
Your card statement or banking app shows a charge from "T Shaped Apps" — this is the legal name of the company that operates Welmi
You have a Stripe receipt email in your inbox with the header "Receipt from T-SHAPED APPS LTD" — Stripe is our billing provider
The receipt line item inside the email says "Welmi" next to the amount
To cancel, reply to this conversation and include:
The email address you used when you signed up for Welmi
Confirmation that you checked both App Store and Google Play and didn't find the subscription there
Our support team will cancel your subscription and confirm by email, usually within one business day. A website subscription can only be cancelled by our support team.
After a cancellation, your subscription stays active until the end of the period you have already paid for. If you ask for a refund, we cancel the subscription right away and refund the unused part.
Important
Cancelling stops future charges, and your access continues until the end of the paid period. It does not refund past payments. If you want a refund, see How to request a refund.
Deleting the Welmi app does not cancel the subscription — we still have to cancel it on our side.
You can re-subscribe at any time from inside the Welmi app.