Symptoms
App crashes or closes unexpectedly
Error messages (e.g. Error 500 or other server errors)
Freezing when adding food, editing entries, or navigating
Data doesn't load
Food entries disappear
Voice recognition picks the wrong language
Can't change profile settings
Step 1 — Restart the app
Close the app fully (swipe it away from recent apps), then reopen it. If the problem persists, wait 30-60 minutes — the cause may be a temporary server issue.
Step 2 — Check your internet connection
Server errors and data-loading failures are often caused by an unstable connection. Try switching between Wi-Fi and mobile data. Disable any VPN or ad blocker that might interfere with the connection.
Step 3 — Update the app
Make sure you are running the latest version of Welmi. Open the App Store (iPhone) or Google Play (Android) and install any available updates.
Step 4 — Check your subscription
Some features that appear "broken" are actually Pro-only. The free plan is limited to 1 meal per day. Check your subscription status in Settings (iPhone) or Google Play (Android). If your subscription is active but the app doesn't recognize it, tap Restore. See Restore your purchase for detailed steps.
Step 5 — Fix voice recognition language
On iPhone: go to Settings → General → Language & Region. Voice recognition follows your device language, not the app language. Note that AI-powered translations may occasionally contain errors.
Step 6 — Check the "Add Burned Calories" setting
If your calorie goal keeps changing unexpectedly, go to Profile → Settings → Calories and Goals and disable "Add burned calories to daily goal" to keep a fixed target.
Step 7 — Contact support
If none of the above steps resolve the issue, contact support and include:
A screenshot or screen recording of the error
Your device type and OS version
Your app version
When the error occurs (specific screen, action, or time of day)
FAQ
What do the error codes mean? Error codes like 500, 403, and 3020 are server-side errors. The troubleshooting steps above apply to all of them — there is no separate fix per code.
My diary entries disappeared — is my data lost? Your data is most likely safe on the servers. Restart the app (Step 1). If entries are still missing after restarting, contact support.
The app is asking me to pay again. Update the app (Step 3) and tap Restore on the pricing screen to re-link your subscription. See Restore your purchase.
Food entries are duplicating. Update the app to the latest version. To remove duplicates, long-press the entry and delete it.
Activity or workout data is duplicating. This usually happens when multiple apps are sending data to Apple Health. Go to Health → Profile → Apps and manage which sources are allowed to write activity data.
Important notes
Server outages are rare and typically resolved within 30 minutes to a few hours.
Always keep the app updated to the latest version.
Reinstalling the app is safe — just remember to tap Restore afterward to recover your subscription.
Welmi does not use a login/password system, so there are no credentials to remember.