Same platform transfers (iPhone → iPhone, Android → Android)
Transfers are only possible within the same platform. This is because subscriptions are managed separately by Apple and Google.
iPhone → iPhone:
Sign in with the same Apple ID on your new iPhone.
Download Welmi from the App Store.
Go through the onboarding flow.
Tap the Restore button on the pricing screen.
If you forgot your Apple ID credentials, recover them at iforgot.apple.com.
Android → Android:
Sign in with the same Google account on your new Android device.
Download Welmi from Google Play.
Go through the onboarding flow.
Tap the Restore button on the pricing screen.
If Restore is not working on Android: - Verify your subscription is still active in Google Play → Subscriptions. - Restart the app and try again.
Cross-platform transfers (iPhone ↔ Android): NOT possible
Apple and Google are separate ecosystems. There is no way to transfer subscriptions or payment data between them. A subscription purchased on iPhone cannot be used on Android, and vice versa. Data and progress also cannot auto-transfer across platforms.
What to do if you are switching platforms:
Cancel your subscription on the old platform — see How to cancel on iPhone or How to cancel on Android.
Request a refund for the remaining period — see How to request a refund on iPhone or How to request a refund on Android.
If the refund is approved, purchase a new subscription on your new device.
FAQ
"I have a new phone. How do I log in?" You don't log in — Welmi does not use a password. On your new phone, sign in with the same Apple ID (iPhone) or same Google account (Android) you used to buy Welmi originally. Then download the app, go through onboarding, and tap Restore on the pricing screen. Your subscription and data will be restored automatically.
"I just switched phones — my features are locked." This is expected before you tap Restore. Open Welmi, complete the onboarding flow, and tap the Restore button at the bottom of the pricing screen. Make sure you are signed in with the same Apple ID or Google account you used for the original purchase — your subscription will reactivate.
"I forgot my password and can't log in." Welmi does not use a login/password system. Your subscription is tied to your Apple ID or Google account. On a new device, go through onboarding and tap Restore instead of trying to sign in.
"Can I transfer my subscription to a different email or account?" No. Your subscription is tied to the store account (Apple ID or Google account) that made the original purchase.
"I bought on Android, now I have an iPhone." Cross-platform transfer is not possible. You need to cancel the Android subscription, request a refund, and purchase a new subscription on iPhone.
"Restore is not working." Make sure you are signed in with the same Apple ID or Google account that originally purchased the subscription. Restart the app and try again. If the issue persists, contact support.
"Will I lose my data when switching phones?" - Same platform: Your data restores automatically when you tap Restore on the new device. - Cross-platform: Data cannot auto-transfer between iPhone and Android.
"How can I confirm my subscription is active on my new device?" The simplest way to confirm your subscription is active on a new device is to try logging two meals in one day. If you can do that, your subscription is already active on the new device.
Important
Transfers work on the same platform only. Cross-platform is not supported.
Welmi has no login or password. Your subscription is tied to your Apple ID or Google account.
On a new device, do not tap "Sign in" — go through onboarding and tap Restore.
You must use the same account on the new device as on the original device.