If your food diary entries or other data are not showing after you close and reopen Welmi, try these steps.

Your data is stored on our servers, not only on your device. Temporary connectivity issues can sometimes prevent the app from displaying your entries. Close Welmi completely, wait a few minutes, and reopen it.

A weak or unstable connection can block syncing between the app and our servers. Switch to a reliable Wi-Fi network or ensure you have strong mobile data, then restart the app.

Make sure you are running the latest version of Welmi. Updates include important improvements to data syncing. Update via the App Store (iPhone) or Google Play (Android).

If your data has not reappeared after following the steps above, contact support at [email protected]. Please include a screenshot of what you see and your device type.